025803-1610 ZEXEL 9 421 617 027 BOSCH WOODRUFF KEY 9421617027 0258031610 9813253010

ACTION REQUIRED
Refer to the attached Rework Procedure.
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 4.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE DIESEL PARTICULATE FILTER ON CERTAIN SKID STEER LOADERS AND COMPACT TRACK LOADERS
MODELS INVOLVED - 272D Skid Steer Loaders and 299D Compact Track Loaders
Dear Cat Product Owner:
The diesel particulate filter needs to be replaced on certain 272D Skid Steer Loaders and 299D Compact Track Loaders. The existing diesel particulate filter has been installed incorrectly which can result in decreased performance of the filter. You will not be charged for the service performed.
Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 06Aug2012 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 06Aug2012 Service Letter
Rework Procedure
1. Remove the cooling package. Refer UENR2328, Disassembly and Assembly, "Radiator and Hydraulic Oil Cooler - Removal Procedure".
2. Record the diesel particulate filter serial number prior to installing. The serial number is etched into the diesel particulate filter housing in the location shown in Image1.1.1. It is the lower set of digits. Send the new diesel particulate filter serial number and machine serial number to Rob McHardy (MCHARDY_ROBERT_W).
Image1.1.1
Image1.1.2
3. Replace the 389-5370 Diesel Particulate Filter section. Refer to UENR0129, Disassembly and Assembly, "Diesel Particulate Filter - Remove and Install" and "Diesel Particulate Filter - Disassemble".
4. When performing this work, replace the three 389-5373 Gaskets (metal) for the diesel particulate filter section and the 345-3579 Gasket between the turbo flange and the DOC inlet.
5. Ensure the diesel particulate filter is installed with the exhaust flowing in the direction of the arrow that is on the diesel particulate filter. Refer to Image1.2.1.
6. Cover both ends of the diesel particulate filter to ensure the ash and soot remain within the diesel particulate filter. Package the diesel particulate filter according to REHS3827, "Procedure to Handle and Ship Diesel Particulate Filters (DPF) and Catalytic Converter Mufflers (CCM)".
7. Connect Caterpillar Electronic Technician (ET). Version 2012A is acceptable but version 2012B is recommended. Go to Service Tab and select "DPF Soot Load Reset". At the next two screens select the "Reset" button in the bottom left corner.
Image1.2.1